At LAMU, we are committed to providing high-quality home organization products and a seamless shopping experience. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.
1. Returns
Since all of our products are fulfilled by Amazon (FBA), we do not accept returns directly through our website. If you wish to return an item, please follow Amazon’s return process by visiting your Amazon account and managing your order.
Eligible Returns:
- Products purchased from LAMU’s official Amazon store.
- Products that meet Amazon’s return policies, which typically allow returns within 30 days of delivery.
Non-Returnable Items:
- Sale items
- Gift cards
- Personal care items
- Products purchased from third-party sellers or other websites
Please refer to Amazon’s customer support or the order details in your Amazon account for further information on initiating a return.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds:
If you haven’t received your refund within 10 business days:
- Check your bank account or contact your credit card company, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at [support@lamuus.com].
Shipping Costs:
Shipping costs for returns are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at [support@lamuus.com], and we will provide instructions on how to proceed.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at [support@lamuus.com] with photos and details of the issue. We will arrange for a replacement or a refund, including covering return shipping costs in these cases.
5. Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Perishable items (if applicable)
- Personal care items
- Clearance or final sale items
For any questions or concerns about our Refund and Returns Policy, please reach out to us at [support@lamuus.com]. We’re here to ensure a hassle-free experience with LAMU!
Thank you for choosing LAMU!
Contact us at [support@lamuus.com]